This document sets out the terms and conditions governing the use of the platform 12Malaysia. Please read carefully before registering or using any of our services. By creating an account, you are deemed to have read and agreed to all terms stated herein.
12Malaysia committed to presenting our terms and conditions in plain, easy-to-understand English. No confusing legal jargon – we want you to fully understand what you're agreeing to before you play.
Terms & Conditions 12Malaysia reviewed and updated periodically to ensure it remains relevant and fair to all parties. Members will be notified of any material changes via email or in-platform notification.
These Terms are not solely in place to protect 12Malaysia – it also protects your rights as a player. We clearly define what both parties may and may not do, to ensure a fair and safe playing environment.
All terms relating to deposits and withdrawals at 12Malaysia outlined in detail – minimum and maximum limits, processing times, and accepted methods including Touch 'n Go eWallet, GrabPay, DuitNow, and FPX.
All bonus terms, including rollover requirements, validity periods, and eligible games, are clearly stated. 12Malaysia never hide conditions in fine print – what you see is what you get.
Your personal information is collected and used in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). 12Malaysia will not sell or share your data with third parties without your consent.
In the Terms & Conditions document 12Malaysia herein, the following words and phrases carry the meanings as stated unless the context requires otherwise:
Any reference to the singular gender includes all other genders. Any reference to the singular number includes the plural and vice versa.
Important: The 12Malaysia platform is STRICTLY for individuals who are 18 years of age or older and are residents of Malaysia. Registration by underage individuals is strictly prohibited.
To register and use the services 12Malaysia, you must meet ALL of the following eligibility requirements:
12Malaysia reserves the right to reject registration applications or close existing accounts if any of the above eligibility requirements are found to be unmet.
Warning: Providing false information during registration – including incorrect age, name, or bank details – is a serious breach of these terms and may result in account closure and forfeiture of all funds, including winnings.
Each individual is only permitted to have ONE (1) account on the platform 12Malaysia. This includes one account per phone number, per email address, per device, and per IP address. Holding more than one account is a serious violation of our terms.
You must ensure that all information provided during registration is accurate, complete, and up to date. Required information includes:
12Malaysia reserves the right to request identity verification documents from Members at any time, including a copy of their MyKad and proof of address. This is to comply with security standards and anti-money laundering (AML) requirements. Failure to provide the required documents within the stipulated timeframe may result in a temporary account suspension.
12Malaysia's KYC process is fast and straightforward. Most verifications are completed within 24 hours business days after complete documentation is received.
You are solely responsible for maintaining the confidentiality of your password and account login details. 12Malaysia will not be liable for any losses arising from unauthorised access to your account. You must notify 12Malaysia immediately if you suspect your account has been compromised.
12Malaysia accepts deposits via the following Malaysian payment methods only:
| Payment Methods | Minimum Deposit | Maximum Deposit/Day | Crediting Time |
|---|---|---|---|
| Touch 'n Go eWallet | RM20 | RM10,000 | ~30 seconds |
| GrabPay | RM20 | RM10,000 | ~30 seconds |
| Boost eWallet | RM20 | RM5,000 | ~1 minute |
| ShopeePay | RM20 | RM5,000 | ~1 minute |
| DuitNow | RM20 | RM50,000 | ~30 seconds |
| FPX – Maybank2u | RM30 | RM50,000 | ~3 minutes |
| FPX – CIMB Clicks | RM30 | RM50,000 | ~3 minutes |
| FPX – Other Banks | RM30 | RM30,000 | ~5 minutes |
If your deposit has not been credited within the stated timeframe, please keep proof of the transaction and contact 12Malaysia support via live chat. Our team will resolve the issue within 1 business hour.
To request a withdrawal at 12Malaysia, Members must meet the following requirements:
| Member Tier | Minimum Withdrawal | Max Withdrawal/Day | Processing Time |
|---|---|---|---|
| Regular Member | RM50 | RM10,000 | 5–30 minutes |
| VIP Bronze | RM50 | RM20,000 | 5–20 minutes |
| VIP Silver | RM50 | RM30,000 | 5–15 minutes |
| VIP Gold | RM50 | RM50,000 | 1–5 minutes |
| VIP Platinum | RM50 | RM200,000 | Instant |
Funds may be withdrawn to the same payment method used for the deposit – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or a Malaysian FPX bank account. 12Malaysia reserves the right to request a withdrawal to an alternative method if the original method is unavailable, subject to additional verification.
Note: 12Malaysia is not responsible for delays caused by banks or eWallet providers. Processing times stated above are estimates based on typical performance and may vary during peak periods or third-party system disruptions.
All bonuses and promotions offered by 12Malaysia subject to the specific terms stated alongside the respective offer. The general terms applicable to all bonuses are:
Rollover or wagering requirements refer to the minimum amount you must wager before bonus funds can be converted to cash and withdrawn. For example: if you receive a RM100 bonus with a 20x rollover, you must place a total of RM2,000 in bets (RM100 × 20) before the bonus funds become withdrawable. Only eligible bets (as specified in the designated game list) will count towards the rollover.
All bonuses are valid for a period of 7 to 30 days depending on the promotion type, unless otherwise stated. Any unused bonuses or unfulfilled rollover requirements within this period will be automatically forfeited.
You can monitor your bonus rollover progress in real time via your 12Malaysia account dashboard. Go to My Account → Active Bonuses to view full details.
All games on 12Malaysia – whether slots, live casino (baccarat, blackjack, roulette), Sports Betting (badminton, football in the Malaysia Super League and EPL, e-sports), or lottery – all operate under established rules and are independently audited to ensure fairness.
All game results are final once a round is completed. Any disputes regarding game outcomes must be reported within 24 hours. 12Malaysia reserves the right to review game recordings to resolve any disputes.
In the event of a technical disruption affecting an ongoing game round, 12Malaysia will review the system logs to determine the fairest course of action – either voiding the round and refunding the wager, or completing the round if the outcome had already been determined prior to the disruption.
Each game and table has its own minimum and maximum betting limits, which are clearly displayed before you begin playing. 12Malaysia reserves the right to adjust betting limits at any time for risk management purposes.
12Malaysia is committed to the principles of responsible gambling. We believe gambling should be a safe and controlled form of entertainment, not a source of financial or psychological hardship.
12Malaysia provides all Members with the following tools at no cost:
Please contact 12Malaysia support or seek professional help if you are experiencing any of the following signs: gambling with money you cannot afford to lose, borrowing money to gamble, neglecting family or work responsibilities to gamble, feeling restless or irritable when not gambling, or being unable to stop despite having the intention to do so.
Professional support is available in Malaysia. You may contact Talian Kasih 15999 or Department of Social Welfare Malaysia for counselling and support related to problem gambling.
The following are strictly prohibited on the platform 12Malaysia and may result in immediate account closure and forfeiture of funds:
Important Warning: 12Malaysia employs a sophisticated fraud detection system that operates 24/7. Any fraudulent attempts will be detected, reported, and prosecuted in accordance with applicable Malaysian law.
12Malaysia reserves the right to suspend or close a Member's account at any time, with or without prior notice, for reasons including: breach of terms & conditions, suspected fraudulent activity, failure to meet KYC requirements, or instructions from relevant authorities.
Members may close their account at any time by contacting 12Malaysia support. Prior to closure, all valid account balances (not subject to any investigation or restriction) will be returned to the Member within 5 business days.
If an account is closed due to a breach of terms, 12Malaysia reserves the right to withhold all or part of the funds in the account, including any winnings derived from activities that violated these terms.
To the extent permitted by Malaysian law, 12Malaysia shall not be liable for:
12Malaysia's total maximum liability to any Member under any circumstances shall not exceed the net deposit amount made by that Member in the 30 days preceding the claim.
12Malaysia reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated via:
Your continued use of the 12Malaysia platform after any amendments take effect will be deemed as your acceptance of the revised terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.
These Terms & Conditions are governed by and construed in accordance with the laws Malaysia. Any dispute arising in connection with these Terms & Conditions or the use of the platform 12Malaysia will first be resolved through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute will be referred to the appropriate Malaysian courts.
By using the 12Malaysia platform, you agree to submit to the exclusive jurisdiction of Malaysian courts for the resolution of any claims or disputes arising in connection with this platform.
If you have any enquiries, concerns, or complaints regarding these Terms & Conditions, please contact the 12Malaysia team through the following channels:
The 12Malaysia support team operates in Bahasa Malaysia, English, and Mandarin. Most terms-related enquiries are resolved within 4 business hours. For general FAQs, please visit the FAQ ours.
These Terms & Conditions were last updated on 1 January 2026 (Version 3.2). All previous versions are no longer in effect. This document is the current and authoritative version of the 12Malaysia Terms & Conditions.
By registering an account, you confirm that you have read, understood, and agreed to all Terms & Conditions 12Malaysia. Register now and enjoy a Welcome Bonus of up to RM500!
*The 12Malaysia platform is intended for individuals aged 18 and above who are residents of Malaysia only.