At 12Malaysia, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly and transparently explains how we collect, use, store, and protect your personal information in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia.
The way we manage your data is guided by the following core principles, which we uphold in every decision we make.
12Malaysia only collects data that is strictly necessary to provide our services to you. We do not collect excessive or irrelevant information. This "minimum necessary" principle ensures your privacy is protected at the most fundamental level.
Every piece of data we collect has a clearly stated purpose. 12Malaysia will not use your data for any purpose other than those stated in this privacy policy without first obtaining your renewed consent.
Your data is stored on servers protected with AES-256 encryption and transmitted via secure SSL/TLS protocols. Strict access controls ensure that only authorised personnel can access personal information. 12Malaysia yours.
12Malaysia has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is not a product we sell — it is a trust we keep.
You have the right to access, correct, delete and manage your personal data at 12Malaysia at any time. The process for submitting a data request is straightforward, and we are committed to responding within 21 business days.
All data management practices 12Malaysia complies with Malaysia's Personal Data Protection Act 2010 (PDPA) – the country's primary data protection legislation. We conduct internal audits every six months to ensure ongoing compliance.
12Malaysia (operating at https://12malaysia.bet) takes the privacy of your personal data seriously. This Privacy Policy explains our practices for collecting, using, disclosing, and protecting the personal information of our members and website visitors.
This document applies to all individuals who: (a) visit the 12Malaysia website even without registering an account; (b) register an account as a member; (c) make any financial transaction through our platform; or (d) contact the 12Malaysia customer support team through any channel.
By using the platform 12Malaysia, you consent to us processing your personal information in the manner described in this privacy policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to have your data deleted.
This Privacy Policy is provided in Bahasa Melayu as the official and binding language. In the event of any inconsistency between this version and any translation in another language, the Bahasa Melayu version shall prevail.
12Malaysia collects the following categories of personal information from our members and visitors:
| Technical Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| IP address | Security, location verification, and fraud prevention | 12 months |
| Device type & operating system | User experience optimisation | 6 months |
| Web browser | Session compatibility and security | 6 months |
| In-account activity logs | Security, fraud investigation | 24 months |
| Session & preference cookies | Enhanced user experience | See Section 9 |
Note: 12Malaysia never store full credit card numbers, passwords in plain text, or any sensitive financial information not required for platform operations.
12Malaysia collects your personal information through various methods, all lawfully and with your knowledge:
When you use the 12Malaysia platform, our systems automatically record certain technical information such as your IP address, device type, web browser, and account activity. This is solely for security purposes and to improve your user experience.
In certain circumstances, we may receive your information from service providers working with 12Malaysia, such as payment verification providers (payment gateways), to confirm the validity of your financial transactions.
Personal data collected by 12Malaysia used solely for the following purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account management | Creating, maintaining and managing your member account at 12Malaysia | Contract performance |
| Transaction processing | Processing MYR deposits and fund withdrawals via eWallet & FPX Malaysia | Contract performance |
| Identity verification | Conducting KYC and age verification (18+) in accordance with platform policy | Legal Obligations |
| Fraud prevention | Detecting and preventing fraudulent activity and money laundering (AML) | Legitimate interests & legal obligations |
| Customer support | Responding to enquiries and complaints, and resolving technical and financial issues | Contract performance |
| Regulatory compliance | Complying with applicable Malaysian legal requirements | Legal Obligations |
| Service communications | Sending transaction notifications, security updates, and promotional alerts (with consent) | Legitimate interest / consent |
| Platform improvements | Analysing usage patterns to improve the gaming experience on 12Malaysia | Legitimate interest |
12Malaysia does not use your data to make automated decisions that materially affect your rights (for example, rejecting your application) without human involvement. You may request a human review of any automated decision.
12Malaysia is committed to never selling or transferring your personal data to third parties for marketing purposes. However, we may share your data with the following parties under strictly controlled and limited circumstances:
Companies that assist us in providing 12Malaysia services, including:
All such service providers are bound by strict data confidentiality agreements and may only use your data for purposes specified by 12Malaysia.
12Malaysia may disclose your data to Malaysian authorities when required by law, court order, or directive from a competent authority, including the Royal Malaysia Police (PDRM), Bank Negara Malaysia (BNM), or the Securities Commission Malaysia.
Verification: 12Malaysia never sell, rent, or share your personal data with third-party advertisers, data brokers, or any commercial entity unrelated to the delivery of our services.
The security of your personal data is our top priority 12Malaysia. We implement a range of technical and organisational measures to protect your information:
While we implement robust security measures, no system is 100% immune. In the event of a data breach affecting your personal information, 12Malaysia will notify you and the relevant authorities in accordance with Malaysia's PDPA requirements within the stipulated timeframe.
12Malaysia retain your personal data only for as long as necessary for the stated purpose or as required under Malaysian law. Our general principles are:
Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.
As a member 12Malaysia who are residents of Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) Malaysia:
To submit any request relating to the above rights, please contact the 12Malaysia Data Privacy Officer by email: privacy@12malaysia.bet. Please include your account number and proof of identity. We will respond within 21 business days.
Website 12Malaysia uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the 12Malaysia platform. For more information on managing cookies, please refer to your web browser's documentation.
Strict Policy: The 12Malaysia platform is EXCLUSIVELY for individuals aged 18 years and above. We do not knowingly collect any personal data from individuals under the age of 18.
Should we discover that personal data of a child or minor has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account.
If you are a parent or guardian who believes your underage child has registered on 12Malaysia, please contact us immediately at privacy@12malaysia.bet so we can take appropriate action without delay.
Platform 12Malaysia may contain links to third-party websites or services, such as game providers. Once you click on those links and leave the 12Malaysia website, our privacy policy no longer applies.
We encourage you to read the privacy policies of any other websites you visit. 12Malaysia is not responsible for the privacy practices or content of third-party websites.
Payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysia's FPX banks (Maybank2u, CIMB Clicks) have their own privacy policies that apply when you use their services for transactions on 12Malaysia.
12Malaysia reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or new platform features.
When we make material changes, we will:
Your continued use of the 12Malaysia platform after changes take effect signifies your acceptance of the updated privacy policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedure in Section 8.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
You may also lodge a formal complaint regarding personal data protection with Department of Personal Data Protection Malaysia (JPDP) through their official website if you are not satisfied with 12Malaysia's response.
This Privacy Policy is version 3.1, effective from 1 January 2026. This document may be updated from time to time. The latest version will always be available on this page.
We are 100% committed to your data privacy and security. Register an account 12Malaysia today and enjoy a safe, responsible, and enjoyable gaming experience.